GUEST SERVICE – THE FRONT LINE It takes a whole crew to efficiently care for guests, but the service team is center stage morning, noon and night, doing their best…

How can SOPs increase efficiency and professionalism on board superyachts? Creating efficient and reliable standard operating procedures (SOPs) doesn’t always get prioritised on board superyachts. Crew are often time-poor and…

Everyone loves a new build. Being involved in the design and setup is the ultimate crew achievement. Why? For me it was an opportunity to ensure functional design and operation…